Terms and Conditions

Cancellation and Refunds Policy
Workshops, Courses, Consultations
  • Refunds or a credit note are available up to seven days before your event
  • Refunds will be subject to a 25% processing fee
  • A credit note will not be subject to this processing fee

No refund or credit note is available if:

  • You give notice of cancellation less than seven days before your event or consultation.
  • You do not show up on the day of the event or consultation for any reason.
  • You leave an event or consultation early for any reason.
  • You arrive late for an event or consultation and admittance is not possible.

No refund or credit note is available if you attend an event or consultation and are dissatisfied with its presentation or content.

Credit notes are valid for 12 months from the date of issue.

Deposits and initial instalments are non-refundable.
In the case of courses and events requiring prior assessment: If your application is unsuccessful and does not pass the assessment, your deposit or initial instalment will be repaid in full.

All refund requests must be made in writing to info@giancarloserra.org.

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Booking Terms and Conditions
  • You must be at least 18 years old to attend any event, whether in person or online.
  • In the event that Giancarlo Serra needs to cancel a consultation, workshop or course, fees will be refunded in full.
  • Giancarlo Serra is not responsible for any loss due to the cancellation of any event.
  • Giancarlo Serra reserves the right to alter the structural content, defer, reschedule any course or workshop, event or activity if circumstances demand.
  • Courses and workshops run with a minimum number of participants. If this minimum number is not reached, Giancarlo Serra reserves the right to cancel the event. All fees will be refunded in full.
  • Giancarlo Serra reserves the right to preclude a student from joining a course that they have enrolled for if the student has missed the first two or three classes in succession.
  • Giancarlo Serra reserves the right to ask the student to leave a class or workshop, or other event at its discretion.
  • Giancarlo Serra reserves the right to refuse admittance or send away any person intending to, or who is already attending, a course, workshop, consultation or outside event, if He feels that in their judgement a person is found to be unsuitable and that it would not be in the best interest of the student or other participants for them to remain.

No liability is accepted for:

  • Loss or damage to property whilst on the course premises or during an online event, course, workshop or consultation organised by Giancarlo Serra.
  • Losses or additional expenses due to delays or changes in travel services, sickness, weather or any other cause.
  • Inability to attend an event, workshop, course, activity or consultation due to a participant’s internet connection or faulty computer and associated hardware and software.
  • Emails arriving in your spam or junk folder or being undelivered due to your own email settings (please ensure that info@giancarloserra.org is added to your safe senders list).
  • Non receipt of emails due to your misspelling of your own email address at any time.

Anyone wishing to take part in any course or workshop, is embarking on a personal journey of investigation and exploration that should not be entered into lightly. Everyone should take personal responsibility for themselves. Attendance at consultations, courses, workshops and any other event are at the individual’s own risk without liability on the part of Giancarlo Serra.

Please be aware that it is not advisable to take part in consultations, courses or workshops if you abuse recreational drugs or alcohol. Food should not be consumed during any events, unless explicitly allowed by the event leader(s).

Participants are expected to be punctual and behave with respect to the event leader(s) and others who are present.

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Recordings
  • For all livestream events wherein it is specified that ‘This event will be recorded’. You will receive an email to alert you when the recording link is available.
  • Please be patient while we add the recording link. We will endeavour to add the link on the next working day following the event but please allow two working days.
  • This recording is unedited. It may feature individual participant screens and display names. It may also feature participant contributions and questions. If you would prefer not to feature in the recording, please keep your camera turned off, and type any questions in the Chat.
  • Personally recording or filming or transcribing any part of any course or workshop, whether online or in person is not permitted.
  • The content of all audio and visual recordings remains the sole copyright of Giancarlo Serra and must not be used for public purposes. Any public use constitutes a breach of Copyright Law.
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Booking

The following credit and debit cards are accepted: Visa, MasterCard, Maestro, Solo, Amex.

  • Participants are advised to book as far ahead as possible to avoid disappointment.
  • To reserve a place on a workshop/lecture/course/consultation or outside event, payment must be made at the time of the booking online.
  • In order to book an event, workshop or course, you must provide an email address. If you do not provide one, we may not be able to process your booking.
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Healing

Healing is not a replacement for conventional medical care and if you are in doubt about your healthcare choices, you should consult a doctor.