Client information and consent for Healing

All information provided is private and confidential.

No information about any client will be discussed or shared with any third party without written consent of the client or parent/guardian if the client is under 18.


Here is some basic information about the work I do, and what to expect in our work together.

In a healing session, we may explore areas that influence your state of wellbeing, such as your life and health history, stressors, belief systems and attitudes, your family and childhood history, relationships, diet, exercise, dreams and longings. Everything you share is confidential.

The techniques used during a healing session balance, clear, and charge your energy system. At times with your consent I may touch your body, and at other times I may work with the energy fields away from your body. There may be other times when exploring your beliefs and attitudes will most effectively move blocks in your energy consciousness system. It is possible too that we may work and give voice to different parts of you that might be at odds with each other. I offer to serve as a facilitator in your self-initiated process of healing and transformation. I am here as a committed listener, your mirror, your ally and sometimes a teacher in the process.

My training in healing and therapy work includes two years of study at the College of Psychic Studies (London – 2011-2013), two years of Past Life and Regression Therapy training at the Past Life Regression Academy in England (2012-2014), one year of Spiritual Counselling training at the School of Intuition and Healing (London – 2015-2016) as well as further training in Practical Spirituality and Wellness with William Bloom (London – 2017-2018), Usui/Holy Fire® Reiki (Kurama, Japan – 2018) and Holy Fire® Karuna Reiki® (Jerusalem, Israel – 2019) with William Lee Rand and Usui/Tibetan Training with Doug Buckingham.

As a healer and therapist, I do not medically diagnose or prescribe treatment. If you have a physical injury or disease, or have been prescribed medication by your GP, I ask that you also be in the care of a licensed medical professional. I do not advise you to discontinue any medical treatment you may be receiving.

My work is intended to be in harmony with any other healing work that you undertake and you are free to discuss our work with any other therapist or physician on your care team.

Self-care is an extremely important part of the healing process. Your healing is your responsibility. If at any time during the session you are uncomfortable, it is your responsibility to inform me immediately. I encourage a transparent relationship where we can openly discuss what works and what may not be working for you.

 

Initial Consultation
This is a time to know your story, this includes your medical history, health and lifestyle, and significant experiences among others. We also discuss your expectations and goals for therapy.

At the end of the session, I will provide you with a baseline assessment and discuss a way forward.

I will explain fully all the procedures involved in the process, including such matters as client records, length and number of follow-up sessions, fees, etc.

 

Safe Environment
Healing can only take place in a safe environment. Violence to people or property, verbal abuse and sexual or inappropriate behavior will not be tolerated and will result to immediate termination of therapy.

There should be no alcohol or drugs consumption at least 12 hours before the therapy session.

 

Client commitment
I do not hold the magic cure to your healing. Research shows that your commitment is the best indicator of your successful outcome. You share responsibility of your progress and as such the value you impart to our work and showing up for yourself is key. I may recommend homework or reading to assist you in reaching your goals.

 

Disclaimer
I am not a doctor, I do not diagnose or prescribe medicine. Healing is complementary to and supportive of any kind of health care regime and does not replace any current or ongoing medical treatments or therapies. Should improvement in your condition occur following our sessions, I do not advise you to suspend or change your medical treatments or prescriptions without first consulting your healthcare professional.

 

Healing team
There may be times when I might feel that you might benefit from receiving support from a therapist with a different specialty or a complimentary one to the work we do together such as an Osteopath, Homeopath or Psychiatrist. I may recommend a practitioner of a different specialty but it is your responsibility to carry it forward and the final choice is ultimately yours. Should you wish for your other therapist and I to share information or observations (so that we may work as a team) you will need to wave your confidentiality agreement in writing for us to discuss you.

 

Time
Once you have agreed to therapy I will reserve a regular time slot for you, accommodating your time preferences as best I can. This is time for you. My sessions are 60 minutes long, with the exception of the initial consultation, which might be up to 90 minutes long and they are via zoom/phone or in person.

 

Session duration
Sessions start and end on time. In case you are late the session will still end at the designated time.

Please ensure you arrive on time for your appointment. If you arrive late, it will mean a shorter session for you.

If you arrive early, I may still be with another client, so please do not come in before your appointment time.

If you need to contact me within one hour of your appointment’s time, please call 077 8649 7360.

 

Cancellations
All cancellations must be made 48 hours in advance or will be fully billed. It is my intention for our work to benefit both of us and so whenever possible, I try to reschedule postponed sessions within the same week or the following week in case of travel or illness. If you do not contact me within the first 15 minutes of the session, it will be forfeited.

 

Missed sessions
will still be invoiced as this time has been reserved for you. Sessions are not exchangeable nor redeemable by a third party nor are they refundable.

I will not see you if you are under the influence of alcohol or mind-altering drugs and you will be charged for the session.

 

Therapist absences
I will give you as much notice as possible of holidays and other absences and illness and you will not be charged for my absences.

 

Remote work
My Zoom link is: https://us02web.zoom.us/j/7828936643- Meeting ID: 782 893 6643. Please make sure you are correctly identified on your zoom account.

 

Confidentiality
Your therapy and your personal information are kept securely. Confidentiality will only be broken if I have concerns regarding risk of harm to yourself, others or property and if I am required by Law: if I am subpoenaed by the Court or in cases of child safeguarding, money laundering and terrorism.

There may be times when your information needs to be shared with third parties e.g. a doctor. I will explicitly ask for your consent before doing so, and the data will be sent to them securely.

The only occasion I will override your consent is when I have serious concerns about your mental health and safety.

 

Data Protection
Information I collect about you and how I use it. Upon starting therapy, basic personal information will be collected for contact and identification reasons. During our therapy meetings, an assessment of your psychological health will be undertaken, this may take a few sessions. Clinical notes/aide memoire will be taken during sessions. These may include some personal and sensitive details about your life.
The assessment and any notes are used solely to support the therapy offered to you.

 

Your rights
You have rights relating to the information I hold to verify its accuracy. Any notes will be factual and brief. You have the right to request a copy of any information that I hold about you. If you would like a copy of some or all of your personal information, please email or write to me via the contact details stated in this agreement. Information will be provided to you within 30 days.

I want to make sure that your information is accurate and up to date. Please inform me if you change your address, G.P. or phone number.

 

How long I keep your information for / data retention
Your information is kept for the time necessary to provide therapy, however outside of this I will hold your details and any brief notes for a period of time following the end of your therapy to comply with any obligations that are placed upon me by my insurers and my accrediting body.

 

Sharing of data
There may be times when your information needs to be shared with third parties e.g. a doctor. I will explicitly ask for your consent before doing so, and the data will be sent to them securely. As stated above your consent about sharing information with third parties may be overridden when there is a mental health risk.

 

Security of your data
Information will be kept securely and confidentially in line with the data retention policy as stated above. Any paper notes are kept in a secure, locked filing cabinet and stored within a secure building. All digital information is stored on a domestic computer, which is password protected and stored within a secure building. Lawful basis for processing your information
The lawful basis for my holding and using your information is in relation to the delivery of a contract to you as a health care professional.

 

Modes of contact
Sessions are either face to face, via zoom or phone as agreed between the two of us.
Texts, email and contact via media is only for booking arrangements.

Please state if you do not wish to be contacted by email, phone or texts. You need to agree to at least one mode of contact for communication. Any sessions using electronic or telephonic means abide by the same Code of Ethics and Practice as face to face. They also abide to the same terms of the therapy agreement as in face to face work. Clients must ensure that they are in a safe and confidential space, where there are no interruptions.

I will host and be responsible for the zoom invitations. Please make sure you check the connectivity and camera/ audio of your equipment before the session.

Session will not be recorded; however, you are free to take notes if you so wish.
This information may be updated periodically when new data is released.

 

Emergency
I do not offer emergency support as I cannot guarantee my availability to you. If you are in danger in any way or fear harming yourself or another please contact a loved one or the local emergency services. I will however reply to email/text communication between sessions within reason.

 

Session Payment
Payment must be made prior or at the time of the session by bank transfer. Please ask if you would like monthly receipts.

 

PAYMENT
The fee is £80 per session. I take payment via Bank transfer and Paypal. Please make a payment within 24 hours of your booking to hold your space.

Bank Transfer:
– First Direct
– Account holder: Giancarlo Serra
– Account number: 35748768
– Sort Code: 23-14-70

Paypal:
– Please use this link that includes a small surcharge due to PayPal’s processing fee: https://www.paypal.com/paypalme/giancarloserra/85

– If your name is different than your PayPal account, add it as a reference on the “What’s this payment for” box.

 


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